E-commerce Category
Retailing and data: A top 10 checklist for how to lead your customers
Posted on June 25, 2014 Leave a Comment
Retailers today are rightly focusing on creating a seamless service across every single consumer touch point. It goes by many clichéd names including omni-channel and multi-channel retail. It’s not easy. There is the obvious part of requiring front ends that delight customers across mobile (with all its various guises and screen sizes), laptops/desktops, stores, brochures […]
Five “Obvious” Trends that Some Retailers Still Don’t Get
Posted on January 31, 2014 1 Comment
You would be forgiven for thinking, from the retail performance headlines earlier in January, that we were in 2005, not 2014. How can it be that a major retailer such as Morrison’s has only just launched their on-line service? The analogy of an ostrich with its head buried in the sand doesn’t feel inappropriate. The […]
A World Without Bookstores
Posted on September 23, 2013 10 Comments
I find myself pulled in two directions. I want both the convenience of buying books on-line and the ability to go and browse (and purchase from) a carefully curated bookstore. But like a petulant child, today I realised I can’t have both.
